Junior (L1) System Administrator

Job Description

Our perfect match will be part of a growing team supporting Windows and *NIX systems, located on-prem and off-site, including in the AWS cloud. They would be responsible for:

  • monitoring the internal ticketing system and reactively responding to the L1 issues;
  • escalating the L2 and L3 issues to the appropriate engineers in accordance to the relevant SLA;
  • mainitaining a mixed computing environment with Windows, Linux and Mac workstations including hardware & software planning, ordering, installation and upgrades.

Key technical skills

System administration, interest in PC/Server hardware, cross-realm (Windows/Linux) troubleshooting, Microsoft technologies.

Key personal skills

Strive for innovation, excellent cross-realm (users/management/TLs) communication skills.

Keep in mind, we are as interested in your work experience and background as we are in the kind of person you are. At Melon we believe there are three key qualities to being a good teammate, as well as client: being smart, delivering results and being nice. This is why beyond your skills, we value character, reason and sense of humor, and we appreciate potential for growth.

Key benefits

We asked 120+ people in Melon "What you love most here?". The definite answer was:

"The people"

Alongside with:

  • the variety of projects;
  • family culture;
  • sincere and open communication b/w colleagues;
  • work-from-home when required;
  • flexible work time;
  • my team lead (no kidding!).

We've managed to create - totally out of the cliché - a really calm and accomodating environment here. Sure, we have all the common jazz - co-funded sports card, transportation & parking, additional health insurance, fruits & refreshments at the office, mini team-buildings and events, annual team building that gathers together everyone from Sofia, Veliko Tarnovo and Skopje offices.

You would be our perfect match if you have any combination of interest and/or experience in:

  • PC Hardware and troubleshooting of peripheral hardware issues;
  • Managing Windows 10 in domain environment;
  • Working in the Microsoft Ecosystem - Hyper-V Virtualized Windows Server 2016/2019, System Center Product Family, Office365;
  • Basics of the different Linux flavors - Debian/Ubuntu/RHEL/AWS Linux;
  • Basics of networking - DNS/DHCP/routing/switching.

About us

Melon is one of the leading software companies in Bulgaria. We are a fast-growing business and our success is based entirely on our great team. We are one of the best places to work in Bulgaria.

Our services include software development for web and mobile, graphic design, eLearning systems and content. We work primarily for IT-related companies on the US and EU markets.

So far, the SysAdmin / DevOps team has been taking care of the Melon's local and cloud infrastructures. However, we are also on a deliberate constant urge to find new opportunities for expanding our business outside of the company, the industry and the country. Currently, we support 200+ Windows servers, 130+ workstations and a growing number of AWS hosted services - both managed and unmanaged.

What's next?

Send us your CV. We will review it under full confidentiality. If you are shortlisted, we will give you a call and invite you to a friendly interview over a nice cup of coffee.